Terms of Service

Last updated: August 2026

Please read these Terms of Service ("Terms") carefully before using the PawsyPlace website at pawsyplace.com (the "Site") or placing an order with us. By accessing or using our Site, you agree to be bound by these Terms.

1. About Us

PawsyPlace is an online retailer of smart pet gadgets, accessories and essentials for cats and dogs. To contact us, please email supportpawsyplace@gmail.com.

2. Using Our Site

By using our Site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.

You agree not to:

• Use the Site for any fraudulent or unlawful purpose
• Attempt to gain unauthorised access to any part of our systems
• Copy, reproduce or distribute any content from the Site without our written permission
• Transmit any harmful, offensive or disruptive content

3. Products and Pricing

We reserve the right to modify or discontinue products at any time without notice. All prices are displayed in British Pounds Sterling (GBP) and are inclusive of any applicable taxes unless stated otherwise.

We make every effort to display accurate product descriptions, images and pricing. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly if this occurs.

Product images are for illustrative purposes only. Actual products may vary slightly in appearance from the images shown.

4. Orders and Contract

When you place an order, you are making an offer to purchase the item(s). Your order is accepted and a contract is formed when we send you a shipping confirmation email. We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

5. Payment

We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay and PayPal. All transactions are processed securely. We do not store your full payment card details.

By submitting a payment, you confirm that you are authorised to use the payment method provided and that the information you have submitted is accurate.

6. Shipping and Delivery

Please refer to our Shipping Policy for full details on delivery times, costs and procedures.

7. Returns and Refunds

Please refer to our Refund & Returns Policy for full details on returns, exchanges and refunds.

8. Intellectual Property

All content on this Site, including but not limited to text, images, logos, graphics and product descriptions, is the property of PawsyPlace or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content on this Site without our express written permission.

9. Disclaimer of Warranties

Our Site and its content are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components.

10. Limitation of Liability

To the maximum extent permitted by applicable law, PawsyPlace shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our Site or products, including but not limited to loss of profits, data, goodwill or other intangible losses.

Our total liability to you for any claim arising from these Terms or your use of our Site or products shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Privacy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Consumer Rights

If you are a consumer located in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation are not affected by these Terms. You have the right to receive goods that are of satisfactory quality, fit for purpose and as described. If goods do not conform to the contract, you may be entitled to a repair, replacement or refund.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The updated Terms will be posted on this page with a revised date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

PawsyPlace
Email: supportpawsyplace@gmail.com
Website: pawsyplace.com
Response time: within 24–48 hours, Monday to Friday