Privacy policy

Privacy Policy

Last updated: August 2026

This Privacy Policy explains how PawsyPlace ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from pawsyplace.com (the "Site").

1. Information We Collect

Information You Provide to Us

When you make a purchase or create an account, we collect:

Name, billing and shipping address
Email address and phone number
Payment information (processed securely — we do not store full card details)
Order history and preferences
Communications you send us via email or contact form

Information Collected Automatically

When you browse our Site, we automatically collect:

IP address and browser type
Pages visited, time spent, referring URLs
Device type and operating system
Cookie data and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including payment and shipping
Send order confirmations, shipping updates and invoices
Respond to your questions and customer service requests
Send marketing communications where you have opted in (you can unsubscribe at any time)
Improve our website, products and customer experience
Detect and prevent fraud or unauthorised access
Comply with applicable laws and regulations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business:

Shopify — our e-commerce platform. See Shopify's Privacy Policy
Payment processors — to securely process your transactions
Shipping providers — to deliver your orders
Google Analytics — to understand how visitors use our Site. See Google's Privacy Policy. You can opt out at tools.google.com/dlpage/gaoptout
Email marketing providers — to send promotional emails where you have opted in

We may also disclose your information where required by law, court order, or to protect our legal rights.

4. Cookies

We use cookies to improve your experience on our Site. Cookies help us remember your cart, understand how you use our Site, and show you relevant content. You can disable cookies in your browser settings, though some Site features may not function correctly if you do.

Types of cookies we use:

Essential cookies — required for the Site to function (e.g. shopping cart)
Analytics cookies — help us understand visitor behaviour
Marketing cookies — used to show relevant advertising

5. Your Rights (UK & EEA Residents)

If you are located in the United Kingdom or European Economic Area, you have the following rights under the UK GDPR and GDPR:

Right to access — request a copy of the personal information we hold about you
Right to rectification — request correction of inaccurate information
Right to erasure — request deletion of your personal information in certain circumstances
Right to restrict processing — request that we limit how we use your information
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at supportpawsyplace@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years in line with UK tax and accounting requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the UK or EEA, including by our service providers (such as Shopify and Google). Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

9. Children's Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically.