Shipping policy
Shipping & Delivery Policy
1. Processing Time
All orders are processed and shipped within 1–3 business days. Please note that we do not ship on weekends or public holidays.
2. Shipping Rates
Shipping costs are calculated at checkout based on your location and the weight of your order. You will see the final shipping cost before you complete your purchase.
3. Estimated Delivery Times
Due to the international nature of our shipping, please allow for the following estimated delivery times:
Standard International Shipping: 7–14 business days.
Please note that these are estimates and are not guaranteed. Delivery times may be influenced by customs processing, local postal services, or unexpected events.
4. Tracking
Once your order has been shipped, you will receive an email with your tracking number. Please allow 48 hours for the tracking information to update.
5. Customs, Duties, and Taxes
Pawsyplace.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Incorrect Address
We are not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address provided at checkout. Please double-check your information before placing your order.
7. Contact Us
If you have any questions regarding your shipping, please contact us at supportpawsyplace@gmail.com