Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with PawsyPlace. Please read our shipping policy carefully so you know what to expect when you place an order.

1. Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.

2. Estimated Delivery Times

Estimated delivery times after dispatch are as follows:

Delivery Type	Estimated Time
Standard Delivery	5–14 business days

Please note that these are estimated timeframes and not guaranteed delivery dates. Delivery times may vary due to customs processing, peak periods, or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. The exact shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after you receive this email.

You can also track your order at any time by visiting our Track Order page.

5. Customs, Duties and Taxes

PawsyPlace ships internationally. Orders shipped outside of the seller's country of origin may be subject to import duties, customs fees, and local taxes, which are imposed by the destination country's customs authority.

These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office for information on potential charges before placing your order.

6. Delivery Issues

Wrong Address

Please ensure your delivery address is correct before completing your order. PawsyPlace is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at supportpawsyplace@gmail.com — we will do our best to update it before dispatch.

Lost or Stolen Parcels

If your tracking information shows your order as delivered but you have not received it, please:

Check with neighbours or any safe place the courier may have left the parcel
Check for a delivery notification card from the courier
Contact the courier directly using your tracking number
Contact us at supportpawsyplace@gmail.com if the issue is not resolved

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at supportpawsyplace@gmail.com with your order number and we will investigate on your behalf.